Measuring the Service Quality in Sinop Hotels Turkey
Yazarlar (2)
Dr. Öğr. Üyesi Aysun GARGACI KINAY Sinop Üniversitesi, Türkiye
Mustafa Daşkın
| Makale Türü |
Özgün Makale
(Diğer hakemli uluslarası dergilerde yayınlanan tam makale)
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| Dergi Adı | Journal of Tourism and Management Research | ||
| Dergi ISSN | 2149-6528 | ||
| Dergi Tarandığı Indeksler | MIAR, CABI Full Text, Leisure, Recreation, and Tourism Abstracts, CAB International, Gale (Info Trac - Hospitality, Tourism and Leisure Collection), OpenAIRE, EZB Electronic Journals Library, World Catalogue of Scientific Journals, Google Scholar, ROAD (Directory of Open Access Scholarly Resources), WorldCat, Science Library Index, German National Library of Science and Technology | ||
| Makale Dili | İngilizce | Basım Tarihi | 10-2017 |
| Cilt / Sayı / Sayfa | 2 / 3 / 172–181 | DOI | 10.26465/ojtmr.2017239501 |
| Makale Linki | http://ottomanjournal.com/issue/2017/2017-vol.2%20issue%203-5.pdf | ||
| UAK Araştırma Alanları |
Gastronomi ve Mutfak Sanatları
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| Özet |
| The purpose of this study is to investigate the service quality perceived by visitors coming to Sinop/Turkey. A SERVQUAL model dimensions was adopted for the measurement. For this study, a sample of 102 visitors from different hotel locations in the province were surveyed. The results of the study were tested using the SPSS 21 statistical program. In the study, descriptive statistics, reliability and validity analysis, factor analysis, and means were performed. Results show that the perception of the respondents towards the hotel service quality was favorable in general. However, a noticeable fact is that the respondents were not much agree with the statements under tangibility dimension. They were not much satisfied with the infrastructure in the hotels such as the equipments, physical facilities, and personnel appearance. This study provides implications for the destination management organization and useful … |
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